Time Management: The Productivity Minute #19 Business Processes That Make No Sense United Airlines
Are your employees bogged down with business processes that make no sense? Laura gives an example of a United Airlines policy that not only inconveniences customers, but also wastes employee time. Eliminate business processes that don’t make sense! (C) 2009 Laura Stack. All rights reserved.
Duration : 0:5:21
Hotels, whose yield …
Hotels, whose yield mgmt strategies are modeled after the airlines, at least empower their staff to make guest service decisions. Airline employees are stuck with, “that’s the policy”, no matter how silly it seems. It’s frustrating.